Privacy Policy

Introduction

At TroveTrip, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Travel preferences and interests
• Account registration details
• Communication preferences
• Feedback and reviews

Automatically Collected Information

When you use our website, we automatically collect certain information:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on our site
• Referring website
• Cookies and similar tracking technologies

AI and Personalization Data

To provide personalized travel recommendations, we collect:

• Travel style preferences
• Destination interests
• Budget range preferences
• Previous search and interaction history
• AI conversation data

How We Use Your Information

We use the collected information for the following purposes:

• Personalized Recommendations: To provide AI-powered travel suggestions tailored to your interests
• Service Improvement: To enhance our website functionality and user experience
• Communication: To send you newsletters, updates, and respond to your inquiries
• Analytics: To understand how our services are used and improve them
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• AI and machine learning services (OpenAI)
• Email delivery services
• Analytics and performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website usage
• Provide personalized content
• Improve our services

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

AI Services

We use OpenAI's services to power our AI travel assistant. Data shared with OpenAI is subject to their privacy policy and terms of service.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing in certain circumstances

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• The right to be informed about how your personal data is being used
• The right to access personal data we hold about you
• The right to request the correction of inaccurate personal data
• The right to request erasure of personal data
• The right to restrict processing of personal data
• The right to request transfer of personal data
• The right to object to processing of personal data

To exercise any of these rights, please contact us using the information provided above.